Traditional Incense – Lemon Grass, 100% Natural ICEA Certified

Shipping Policies

After completing your order it will remain in processing for a maximum of three working days.
When your package is ready it will be shipped and you will receive a confirmation email with the link to the shipment tracking system.
Always check this link from which you can check delivery attempts that have already occurred and any courier problems in identifying your address.
We remind you that couriers do not deliver by appointment and there is no telephone contact.

Fiore D'Oriente Srls offers an express delivery service.

The package will be delivered by courier within 3-5 working days (depends on your zip code).

Return Policies

Right of withdrawal
In case of purchase of products or services on www.fioredoriente.com the User has the right to withdraw from the contract without indicating the reasons, within 14 days, by sending an email to info@fioredoriente.eu communicating the intention to return the product .

The withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Holder of the decision to withdraw by means of an explicit declaration sent to the indicated contacts.

Effects of withdrawal
If the User withdraws from this contract, he will be reimbursed for all payments he has made to the Owner, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the least expensive type of delivery. standard offered) without undue delay and in any case no later than 10 days from the day on which the Owner is informed of the User's decision to withdraw from this contract. These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the User will not have to incur any costs as a result of this reimbursement. The reimbursement may be suspended until receipt of the goods or until the User demonstrates that he has returned the goods, whichever is earlier.
The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User returns the goods before the expiry of the 14-day period. The costs of returning the goods will be borne by the User. The User is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

Limitations on the right of withdrawal on products
Damaged or used products, even if only partially, are not replaced or reimbursed. The User must insert a copy of the delivery document received inside the packaging box.
The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, are liable to deteriorate rapidly, are sealed and do not lend themselves to being returned for hygienic reasons or are connected to the protection of health and have been open after delivery.